Policies – Government Lab Enterprises

Policies

GLE POLICIES

A Commitment to our Customers

GLE, LLC./Government Lab Enterprises, LLC. is a supplier of wide array of laboratory equipment and furniture. We are focused on providing quality research and development tools for laboratories across the nation to help promote the growth of medical innovations. GLE, LLC. is a self-certified minority and woman owned business devoted to providing top of the line customer service to all of our clientele including government, universities, and B2B companies.   Should you ever have an inquiry or concern, please contact us using this site or by calling 301-337-8318.

Your Privacy

Privacy Policy

Government Lab Enterprises is committed to protecting your privacy. We only use the information we collect about you to process orders and to provide support and upgrades for our products. Please read on for more details about our privacy policy.

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Security of information in transit to and from our web site is encrypted using SSL encryption protocols. We store all user information in secure databases protected via a variety of access controls as well as using encryption of sensitive information. This data is accessed only for the purposes specified in this privacy statement. Government Lab Enterprises has created this privacy statement in order to demonstrate our firm commitment to privacy.  The following discloses our information gathering and dissemination practices for our website: www.glesales.com.

What information do we collect?  How do we use it?

When you order using a credit card, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status.

When you visit our website, our web servers collect information about your visit, which is stored as anonymous, aggregate data. We use your IP address to help diagnose problems with our server, analyze trends, and administer our website. Your IP address is not linked to personally identifiable information, but is used to gather broad demographic data and to monitor statistics to improve our website.

Our site's registration form requires users to give us contact information (like company name, phone, address and email address). We use customer contact information from the registration form to send information about our company and promotional material. Customer contact information is also used to contact customers when necessary.  We do not collect personal information from you unless you provide it to us, and you may remove your name from our database at any time, or change or update your information, as provided below.

Government Lab Enterprises will not share your credit card information or your password with any party other than the card carrier.

How does Government Lab Enterprises protect customer information?

Government Lab Enterprises maintains appropriate electronic and managerial procedures to safeguard and secure your credit card information, prevent it from unauthorized access, and ensure its correct use and transmission.

We use a Secure Server for collecting personal and credit card information. The secure server layer (SSL) encrypts (scrambles) all of the information you enter before it is transmitted over the internet and sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Will Government Lab Enterprises, Inc. disclose the information it collects to outside parties?

Government Lab Enterprises does not sell, trade, or rent your personal information to others.

Government Lab Enterprises may release account information when we believe, in good faith, that such release is reasonably necessary to (i) comply with law, (ii) enforce or apply the terms of any of our user agreements or (iii) protect the rights, property or safety of Government Lab Enterprises, our users, or others.

In Summary

Government Lab Enterprises is committed to protecting your privacy. We use the information we collect on the site to make shopping at glesales.com as simple as possible and to enhance your overall shopping experience. We do not sell, trade, or rent your personal information to others.

Your Consent

By using our Web site, you consent to the collection and use of this information by Government Lab Enterprises, Inc. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

The privacy policies of these linked sites are the responsibility of the linked site and Government Lab Enterprises has no control or influence over their policies. Please check the policies of each site you visit for specific information. Government Lab Enterprises cannot be held liable for damage or misdoings of other sites linked or otherwise.

Government Lab Enterprises' Warranty and Money Back Guarantee Policies

Warrantied and "As Is" Products

Every Government Lab Enterprises product is either offered with optional warranty coverage or classified "As Is." Items classified "As Is" are generally offered at extremely low prices and are not covered by the 14 day Money Back Guarantee. We do not offer refunds for Erlab Captair products, customized products, as-is/where is products, nor products purchased via financing. 

14 Day Money Back Guarantee

We guarantee that all items shipped by Government Lab Enterprises and will operate as indicated upon delivery and for the first 14 days following delivery unless otherwise stated by the manufacturer. Your responsibility is only for freight charges, consumables, any damage while in your possession, and installation charges (if any). Typically manufacturers require a 25% restocking fee after the unit is shipped. All shipping costs are the responsibility of the customer. Guarantees are subject to the corresponding manufacturer’s terms. Erlab Captair Products and American Biotech Supply products are non-refundable and final sale. 

Warranties

New products sold by Government Lab Enterprises, LLC are covered by the  manufacturer's return, refund, guarantee and warranty terms. Manufacturer's return and warranty terms are subject to change. Please contact the manufacturer directly for updated warranty information and warranty services. Manufacturer's warranty information trumps any guarantee or warranty information provided by Government Lab Enterprises, LLC.

Reconditioned pre-owned products sold by Government Lab Enterprises, LLC. are sold via third party suppliers and are subject to their return and warranty policy. 

As Is Products sold by Government Lab Enterprises, LLC. do not come with a guarantee nor warranty and can not be returned nor refunded. 

Contact us and we will be willing to assist in connecting our customers to the proper resources. In the end, return and warranty policies are completely up to the manufacturer or used equipment supplier. 

All Quotes Conditional Upon Prior Sale

Due to the majority of new products being manufactured upon order and/or shipped from overseas, we cannot hold items for customers without receipt of Purchase Order and/or Payment. The lead times are dependent upon availability at the time of purchase. We will inform you of the interest level in a piece of equipment, but all sales are made on a first-come, first-served basis.

Payment Terms

Government Lab Enterprises requires 100% Pre-payment for all customers [exceptions may apply]. We accept company checks, all major credit cards [Visa, MasterCard, Discover, and AMEX], PayPal [plus 3% fee], and Wire Transfers [Plus $50 fee] for customers in the U.S, U.S territories, Canada, and the U.K. For international purchases we require payment by wire transfer. For schools, colleges, universities, government agencies, and non-profit organizations we accept Purchase Orders (Net 30 terms). Please contact us at 301-337-8318 to make payment arrangements.

Refund Policy

We try to be fair and accurate with all product descriptions. Please read each description carefully. We do not offer refunds on any item unless is grossly misrepresented. If a refund is given it will only be for the cost of the item less a 25% restocking fee, if applicable. Shipping and Handling is nonrefundable. Restocking and other fees may be charged. If there is a problem, we can work together to resolve the problem. Government Lab Enterprises, LLC. Pride ourselves on being extremely fair and we always try to work with reasonable customers. We will make every attempt possible to resolve an issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better. In the event that a product needs to be returned for any reason, return cannot occur without Government Lab Enterprises's approval and a Government Lab Enterprises's return material authorization form (RMA) or a returned material authorization number. Return of said items MUST occur in the original packaging. We do not offer refunds for Erlab Captair products, customized products, as-is/where is products, nor products purchased via financing. 

Order Cancellation Policy

Cancelled orders within 48 hours of purchase and prior to shipping will result in a 100% refund unless items, supplies, accessories, or outside service have been purchased or conducted. If items, supplies, and/or accessories were purchased for the order, then the customer is responsible for purchasing these items. If manufacturing of a product has begun, then the customer will be responsible for paying any associated costs If an order is cancelled after an item or items are shipped for any reason other than the item(s) are defective, then the order is subject to up to twenty five (25) percent restocking charge and all shipping charges incurred (outbound and return to Government Lab Enterprises facility). Return must occur within 14 days of receipt by buyer with accompanying RMA affixed to original packaging. After 14 days the item(s) is/are not returnable. Items sent back 'blind' without accompanying RMA will be rejected and will be returned. We do not offer refunds for Erlab Captair products, customized products, as-is/where is products, nor products purchased via financing. 

Items subject to warranty repair or Items sent back in sub-standard packaging or received damaged will be reviewed and any damages will be charged to the customer or deducted from any applicable refund. Government Lab Enterprises is not responsible for customer packaging negligence or carrier inflicted damage for any returned item. Customer will be billed for repair of item(s) damaged during return. Any applicable sales taxes, tariffs, or fees are not included in this pricing and shall be charged in addition to named prices if applicable. 'Net' payment terms commence the day the item(s) are delivered.

 

Estimated lead times

All lead times are estimated and are dependent upon availability of the product at the time of order by the manufacture and the manufacturer's production schedule. All orders are handled on a first come first serve basis. Please call or email us for updated lead times and for lead times of products not listed below.

Estimated lead times by manufacturer:

  • ABS: Manufactured upon order. Usually ships about 4-6 weeks after acceptance of order.
  • Aqua Solutions: Manufactured upon order. Usually ships about 4-6 weeks after acceptance of order.
  • Erlab: Varies based on items ordered.
  • Ohaus: If item is in stock at time of acceptance of order, it usually ships 5-7 business days. If not, it will be manufactured upon order and shipped in about 4-6 weeks from acceptance of order.
  • Scientific Plastics: If item is in stock at time of acceptance of order, it usually ships 5-7 business days. If not, it will be manufactured upon order and shipped in about 4-6 weeks from acceptance of order.
  • Shel Lab: Manufactured upon order. Usually ships 4-6 weeks after acceptance of order.
  • Water Savers: If item is in stock at time of acceptance of order, it usually ships 5-7 business days. If not, it will be manufactured upon order and shipped in about 6 weeks from acceptance of order.
  • Yamato Scientific: If item is in stock at time of acceptance of order, it usually ships 5-7 business days. If not, it will be manufactured upon order and shipped in 6-8 weeks from acceptance of order.

Shipping/Freight Policy

Government Lab Enterprises will either prepay-and-add (PPA) to your invoice or we use your logistics company (using your account number or your credit card payment). You can also decide if you want to purchase loss/damage insurance. Should damage or loss occur during transport, it is the responsibility of the buyer and the transportation company to settle any dispute. Government Lab Enterprises will co-operate with you and the carrier to the best of our ability.

You may select your own carrier. If you do not specify shipping/carrier arrangements Government Lab Enterprises will select a reputable carrier for you. Government Lab Enterprises ships FOB (Freight on Board) origin. FOB origin means the responsibility of seller stops when the 'goods' are delivered to the transporting company at or from our shipping point, warehouse, or service center.

We ship products that have a shipping weight of 150 pounds or less almost entirely via United Parcel Service (UPS). We sometimes use FedEx and the United States Postal Service (USPS).

All orders are subject to manufacturers lead times. If an item is in stock it will ship between 2-5 business days from acceptance of order/payment However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.

For items that are shipped from the manufacturer or require additional freight charges due to size, weight or hazardous freight conditions, the above small parcel options will not be available to you and you will be notified that a Common Carrier Shipment or alternative method of shipping will be required and the additional freight charges you may be required to pay. Additional shipping charges will not appear during checkout. If your order requires any additional shipping charges, you will be notified for approval before your order ships.

Merchandise that is drop shipped from a manufacturer or shipped from any of our other facilities may require an extended lead time. We will make every effort to notify you of this via phone or email prior to shipment.

Truck Delivery

For those items that require truck deliveries, you will be notified for approval before your order ships. Please be advised that truck shipments are "Tailgate" shipments to a loading dock and not generally ground or inside deliveries. Drivers will not take a large carton, crate or package to upper floor locations without additional compensation. You will need to notify Government Lab Enterprises if you require special consideration for your delivery so we can then relay that information on to the trucking company before shipping.

International Shipments

International shipments require special handling. Notify Government Lab Enterprises if you need to ship internationally (includes Canada and Mexico). Document preparation fees will apply. Customer is responsible for any customs, duties, taxes and fees. GQF Manufacturing in the U.S. does not ship their products outside of the United States. If you would like to purchase GQF product(s) outside of the United States it will need to be shipped to a freight forwarder in the United States. 

Free Shipping Promotions

Government Lab Enterprises, LLC. at times may have special promotions for Free Shipping of products of a certain price, from a certain manufacturer or of a certain type of product. The end date of these offers will be posted and are subject to change without notice. Free shipping is offered in the Continental United States (CONUS) only. Shipping outside of the CONUS to Puerto Rico, Hawaii, Guam, the Virgin Islands, U.S. territories and any countries outside of the U.S. will be additional during these promotional periods. Please contact us for shipping rates. Customer is responsible for any customs duties, taxes and fees. 

Questions and Feedback

If you have any questions or feedback related to our Privacy Policy, please email us at info@glesales.com. Thank you for shopping at Government Lab Enterprises.