Q: Do we ship internationally?
A: International shipments require special handling. Notify Government Lab Enterprises if you need to ship internationally (includes Canada and Mexico). Document preparation fees will apply.
Q: How long does shipping take?
A: All orders are subject to manufacturers lead times. If an item is in stock it will ship between 2-5 business days from acceptance of order/payment However, due to large order volumes, weather conditions or circumstances beyond our control, we will ship your order out as soon as possible.
Q: What forms of payment do we accept?
A: Government Lab Enterprises requires 100% Pre-payment for all customers [exceptions may apply]. We accept company checks, all major credit cards [Visa, MasterCard, Discover, and AMEX], PayPal [plus 3% fee], and Wire Transfers [Plus $50 fee] for customers in the U.S, U.S territories, Canada, and the U.K. For international purchases we require payment by wire transfer. For schools, colleges, universities, government agencies, and non-profit organizations we accept Purchase Orders (Net 30 terms). Please contact us at 301-337-8318 to make payment arrangements.
Q: What is our returns policy?
A: In the event that a product needs to be returned for any reason, return cannot occur without Government Lab Enterprises's approval and a Government Lab Enterprises's return material authorization form (RMA) or a returned material authorization number. Return of said items MUST occur in the original packaging. Return must occur within 14 days of receipt by buyer with accompanying RMA affixed to original packaging. After 14 days the item(s) is/are not returnable. Items sent back 'blind' without accompanying RMA will be rejected and will be returned.
Q: Do we refund?
A:We try to be fair and accurate with all product descriptions. Please read each description carefully. We do not offer refunds on any item unless is grossly misrepresented. If a refund is given it will only be for the cost of the item less a 25% restocking fee, if applicable. Shipping and Handling is nonrefundable. Restocking and other fees may be charged. If there is a problem, we can work together to resolve the problem. Government Lab Enterprises, LLC. Pride ourselves on being extremely fair and we always try to work with reasonable customers. We will make every attempt possible to resolve an issue if we made a mistake. Please do not assume a mistake is intentional. Let us know if our service could be better.